Shipping Policy

1. General Information

We aim to provide a seamless shipping experience for all our customers. This policy outlines the terms and conditions of our shipping process. By placing an order with us, you agree to the terms stated below.

2. Processing Time

  • All orders are processed within 2 business days (excluding weekends and holidays).

  • Orders placed after 12 PM will be processed the next business day.

  • If there is a significant delay in the processing or shipment of your order, we will contact you via email or phone.

3. Shipping Rates and Delivery Estimates

  • Shipping costs are calculated and displayed at checkout based on the delivery address and shipping method selected.

  • Estimated delivery times:
  • Standard Shipping: [e.g., 2-4 business days]

4. Shipment Confirmation and Tracking

  • Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number.

5. Delivery Issues

  • If your shipment is delayed or lost, please contact us at forestal.bkk@gmail.com. We will work with the carrier to resolve the issue promptly.

  • For packages marked as delivered but not received, we recommend checking with neighbors, household members, or your local carrier before reaching out to us.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address or failure to claim, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Damaged or Missing Items

  • If your order arrives damaged or incomplete, please notify us within 3 days of delivery. Provide photographs and a description of the issue to expedite the resolution process.

8. Contact Us For questions or concerns about shipping, please contact our support team:

We are committed to ensuring your satisfaction with every order. Thank you for choosing.