{"id":501,"date":"2025-01-22T16:49:48","date_gmt":"2025-01-22T09:49:48","guid":{"rendered":"https:\/\/forestal.co.th\/?page_id=501"},"modified":"2025-01-22T19:21:32","modified_gmt":"2025-01-22T12:21:32","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/forestal.co.th\/th\/return-policy","title":{"rendered":"Return policy"},"content":{"rendered":"<section class=\"section\" id=\"section_51668274\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1648155971\">\n\n\n\t<div id=\"col-305360328\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-589736347\" class=\"text\">\n\t\t\n\n<h2>Return Policy<\/h2>\n\t\t\n<style>\n#text-589736347 {\n  font-size: 1.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1388649325\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1591763849\" class=\"text\">\n\t\t\n\n<p data-pm-slice=\"1 1 &#091;&#093;\"><strong>Forestal Return Policy<\/strong><\/p>\n<p>Thank you for shopping with Forestal. Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we\u2019re here to help. Please review our return policy below:<\/p>\n<p><strong>1. Return Period:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Items must be returned within <strong>14 days<\/strong> of the delivery date for a full refund or exchange.<\/p>\n<\/li>\n<li>\n<p>For electronics or specialized equipment, the return period is <strong>7 days<\/strong> from the delivery date.<\/p>\n<\/li>\n<\/ul>\n<p><strong>2. Eligibility for Returns:<\/strong> To be eligible for a return, the following conditions must be met:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>The item must be unused, unaltered, and in the same condition as received.<\/p>\n<\/li>\n<li>\n<p>The item must be returned in its original packaging, including all tags, manuals, and accessories.<\/p>\n<\/li>\n<li>\n<p>Items such as undergarments, swimwear, and perishable goods are non-returnable unless defective.<\/p>\n<\/li>\n<\/ul>\n<p><strong>3. Non-Returnable Items:<\/strong> The following categories are non-returnable:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Customized or personalized items.<\/p>\n<\/li>\n<li>\n<p>Gift cards.<\/p>\n<\/li>\n<li>\n<p>Items marked as final sale or clearance.<\/p>\n<\/li>\n<\/ul>\n<p><strong>4. How to Initiate a Return:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Contact our Customer Service team at <strong>forestal.bkk<\/strong><a><strong>@gmail.com<\/strong><\/a>&nbsp;to request a Return Authorization (RA) number.<\/p>\n<\/li>\n<li>\n<p>Provide your order number, the item(s) you wish to return, and the reason for the return.<\/p>\n<\/li>\n<li>\n<p>Once approved, you will receive detailed instructions on how to return your item(s).<\/p>\n<\/li>\n<\/ul>\n<p><strong>5. Return Shipping:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.<\/p>\n<\/li>\n<li>\n<p>We recommend using a trackable shipping method to ensure your return reaches us.<\/p>\n<\/li>\n<\/ul>\n<p><strong>6. Refunds:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Refunds will be processed within <strong>7-10 business days<\/strong> after we receive and inspect the returned item(s).<\/p>\n<\/li>\n<li>\n<p>Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.<\/p>\n<\/li>\n<\/ul>\n<p><strong>7. Exchanges:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>If you wish to exchange an item, please specify the replacement product during your return request. Exchanges are subject to product availability.<\/p>\n<\/li>\n<\/ul>\n<p><strong>8. Defective or Damaged Items:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>\n<p>If you receive a defective or damaged item, contact us within <strong>48 hours<\/strong> of receipt. Provide photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost.<\/p>\n<\/li>\n<\/ul>\n<p><strong>9. Contact Us:<\/strong> For further assistance, please reach out to our Customer Service team:<\/p>\n<ul data-spread=\"false\">\n<li>\n<p>Email: <strong>forestal.bkk<\/strong><a><strong>@gmail.com<\/strong><\/a><\/p>\n<\/li>\n<li>\n<p>Business Hours: <b>09:00 &#8211; 17:00 (Mon &#8211; Sat)<\/b><\/p>\n<\/li>\n<\/ul>\n<p>We appreciate your trust in Forestal and are committed to providing an excellent shopping experience. Thank you for choosing us!<\/p>\n<p>&nbsp;<\/p>\n\t\t\n<style>\n#text-1591763849 {\n  font-size: 0.8rem;\n  line-height: 1;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_51668274 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n@media (min-width:550px) {\n  #section_51668274 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-501","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/pages\/501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/comments?post=501"}],"version-history":[{"count":7,"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/pages\/501\/revisions"}],"predecessor-version":[{"id":529,"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/pages\/501\/revisions\/529"}],"wp:attachment":[{"href":"https:\/\/forestal.co.th\/th\/wp-json\/wp\/v2\/media?parent=501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}